Contact us
We'd love to hear from you! Whether you have questions about our products, need assistance with an order, or simply want to share your tea experience, please reach out to us through any of the following methods:
Address:
10/7 Grevillea St, Byron Bay NSW 2481
Phone:
(02) 6687 2093
Email:
orders@byronbayteacompany.com.au
Social Media:
Stay connected with us on our social media platforms for the latest updates, promotions, and tea inspiration:
-
Instagram: @byronbayteacompany
-
Facebook: Byron Bay Tea Company
For more information about our products, philosophy, and story, please visit our About Us page.
We look forward to connecting with you!
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!