How much does delivery cost?
- Domestic Orders $9.95 Flat-Rate for Standard Shipping
- Domestic Orders $24.95 Flat-Rate for Express Shipping
- Domestic Orders $250 or more are FREE
- All International Orders are $29.95
**Please note that this applies to most countries, however, if the order is over 500gm additional shipping charges may apply. We will notify you via email before the order is processed to get your approval.
What is the delivery method?
We use Australia Post and Fastway courier. It is best to provide us with a shipping address where there is someone there to receive it during the day, otherwise, a note will be left for alternative arrangements to be made for re-delivery. If there are any special delivery instructions, for example, "please leave at the front door if no-one home", please write this in the comments section when placing your order and this will avoid any hassles regarding re-delivery.
Does Byron Bay Tea Company deliver worldwide?
Yes – we charge $29.95 for international shipping. (**Please note that this standard rate applies to most countries, however, if the order is over 500g an additional shipping fee may apply. We will quote you on shipping prior to processing your order if the order is above standard shipping). You are responsible for any local import duties and taxes charged by your country. All countries have different requirements when it comes to the importation of botanical products and we leave this part up to you and can provide you with a botanical ingredients list if this is required. Once your payment has been cleared, please allow 14 working days for the order to arrive. We do not take responsibility for any delays in your country caused by the customs department.
When will my order arrive?
We will endeavour to dispatch orders that are received by 2pm (AEST) on the same day and if not, on the next business day. Orders placed after 2pm (AEST time) or on a public holiday will be sent the next business day. Delivery times vary depending on where the order is going, but it is between 1-3 days to most Australian locations. Some remote locations can take up to 7 days. If this information is required you can either refer to the Australia Post website at www.auspost.com.au or contact us.
International delivery times vary depending on your country. We recommend allowing 5 -15 days for delivery. Please contact us if you require more specific delivery information.
If you need your order quickly, please choose the express shipping option for $24.95. We will use the fastest possible delivery method to get it to you, however, we cannot guarantee next-day delivery due to BBTC being situated in a regional area.< style="text-align: left;">
What if my goods are damaged or faulty?
We check everything before sending them to our customers however if something is found to be damaged or faulty on delivery, please contact us within 3 days of receiving your goods and we can exchange the faulty product for you. The item needs to be returned as it was received.