Shipping & Returns

 

Delivery / Shipping

Delivery Times

We endeavour to dispatch orders that are received by 11pm (AEST) on the same day and if not, on the next business day. Orders placed after 11pm (AEST) or on a public holiday will be sent the next business day. Standard free delivery in Australia takes 3 to 10 business days and express shipping takes 1 to 2 business days. International delivery times vary depending on your country. We recommend allowing 2-3 weeks for delivery outside Australia. Please keep in mind that there can be significant delays in shipping due to issues such as COVID, so delivery times may be longer than what is stated above. Please contact us if you require more specific delivery information. If you need your order quickly, please choose the express shipping option for $40. We will use the fastest possible delivery method to get it to you, however, we cannot guarantee next day delivery due to Byron Bay Tea Company being located in a regional area. 

Shipping Charges

  • Domestic orders over $120 (exclusive shipping) shipping is free
  • Domestic orders $12 flat-rate for standard shipping

All international orders are $40- please note that this applies to most countries, (other than New Zealand - flat rate $28), however, if the order is over 500gm additional shipping charges may apply and we will notify you before the order is processed to get your approval.

Order & Delivery Process

When you place an order, you will receive a reply email acknowledging that your order has been received and your payment has been processed. You will also receive a tracking number so you can monitor your order’s delivery progress. In the unlikely event of delivery problems at our end, we will keep you informed by e-mail of expected dispatch dates.

Import Responsibilities

International customers are responsible for any local import duties and taxes charged by your country. All countries have different requirements when it comes to the importation of botanical products and this is up to the customer to research and fulfil these requirements. In this instance, we can provide you with our botanical ingredients list if required.  We do not take any responsibility for any delays in your country caused by the custom’s department.

Returns / Exchanges

Damaged Goods & Incorrect Orders

If you receive a delivery of a package and the contents have been damaged in transit, or are defective or incorrect, please contact us by e-mail (orders@byronbayteacompany.com.au) as soon as possible to inform us of your wish to return your goods. You must include your original order number, with your name and address and any photos of the damaged goods.

It is your responsibility to meet the costs of returning the goods to us, and to take care that they are not damaged while in your care or in transit.

We strongly recommend that an insured or registered postal service is used for returns as we are not responsible for items lost or damaged in transit.

Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount in the same manner the original order was paid. We will also refund the postage cost of returning the item to us.

Change of Mind

Please note that, given the nature of our products, we do not provide refunds or exchanges where you have changed your mind about a purchase unless the product is unused, sealed and in a re-saleable condition. Please email your request to return your product to orders@byronbayteacompany.com.au and we will send an address for you to send your unopened product(s) to us. We must receive returned product(s) within 30 days of your order together with a copy of your sales invoice / order confirmation. Please note that shipping a return is at your own cost and we are unable to refund your original order’s shipping cost and we do not accept returns on sale items.

Based on 137 reviews
96%
(132)
4%
(5)
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calms my whole body and soul

i love the tea . i drink it EVERY night
and it really soothes me

It's a tasty caffeine free alternative beverage. I can't drink coffee and this at least gives me a bit of a feeling that I'm drinking coffee. I follow the instructions on how to brew it and add a little honey and Vitasoy Milky almond milk and it tastes delicious.

D
English Breakfast
Darren B.
English breakfast tea

Tried this tea first whilst staying at Crystal brook resort Byron bay. I asked the staff whose tea they used as it was so nice. Enquired if it was available for shipping . As soon as I returned to the UK I placed an order. This is by far, the best tea I have tasted and trust me, I have tasted quite a few teas on my travels!
Delivery to the UK was prompt & trouble free.

S
Detox Tea
Sue G.
#BestTeaEver

I love Byron Bay’s Detox Tea … having been introduced to it a couple of months ago @ Gwinganna. I have a pot of it every day (2 cups) & feel invigorated after my daily detox dose

LOVE my daily Dandylicicious 💖

Best Tea Ever

I love this tea and since I first tasted it at Gwinganna I had to purchase some for home.

Lovely

A really beautiful jasmine.

M
Energy Tea
Mary S.
Love the flavour

The flavour of this tea is divine. The rose flavour adds just a hint of flavour overall

N
Calming Tea
Neisha C.
Delicious

Love this tea. It feels light and refreshing for during the day when I just need to destress a little or of an evening to settle before bed. Delicious.

Beautiful

Love the selection of teas available. Easy to use website

T
Earl Grey Tea
Travis Q.
Love

Recently stayed at Elements and had my first taste of Byron bay earl grey. Loved a lot. Was given as a Xmas present from my daughter.

A
Dandylicious Tea
Alison P.
Dandelicious

It is absolutely beautiful, I love it! I know it’s doing me good!

M
Earl Grey Tea
Marion P.

Yeh it’s beautiful I had it in a cafe I. Bangalow that’s how I got onto it. Thank you

T
English Breakfast
Teresita P.
Love this beautiful English Breakfast

It is a wonderful pleasure to start my day with the lovely taste of this English Breakfast.
Thank you Byron Bay Tea Company for your terrific service and unmatched selection of teas.

S
Earl Grey Tea
Sue T.
The best ever Earl Grey Tea

Quality tea bags and great service. You can't go wrong with BB Tea Co!

S
English Breakfast
Stacey
English Breakfast

Love this tea one of my favourites

J
Peppermint Tea
Jane T.
Peppermint Tea

A beautiful tea! Clean, crisp & refreshing...a great afternoon or post-dinner beverage to aid digestion and cleanse the palate.

P
Earl Grey Tea
Paul f.W.
Simply the best

I’ve had earl gray tea all around world. I tried BB tea in Hong Kong . It’s simply the best

Very nice.Early morning pick me up,

T
Chai Tea
Tony P.
Chai with a difference

Very pleasant black tea chai that has extra tastes than normal chai. Perhaps it's the australian native ingredients that are included. Definitely worth a Try

Immunity Tea

D
Energy Tea
D.W.
Awesome

Love the taste and coolness of this tea very nice.

e
Byron Bay Teabag Top 10 Gift Collection (Limited Edition)
etelka p.
5 Star Tea

i Bought many of the Sachet Teabags for myself and for someone as a gift . The Teas are fresh tastes great and top quality. Beautifully Packed Presented and easy to order. Thank you .

M
Wategos Beach Collection - Nourish & Nurture - Bundle & Save
Mary S.
Beautiful

Love the combination of ingredients in every box. Easy instructions to guide you for quantity of loose leaves to use. Beautifully packed, and received my order very quickly. I will definitely be ordering again.

Best kept secret

Tummy Tone tea is really keeping me in check.
Where I used to have sweet treats after dinner I now have a cup or Tummy Tone and don’t feel the need to eats sweets. Perfect.