Delivery / Shipping
We endeavour to dispatch orders that are received by 2pm (AEST) on the same day and if not, on the next business day. Orders placed after 2pm (AEST) or on a public holiday will be sent the next business day. Standard free delivery in Australia takes 3 to 10 business days and express shipping takes 1 to 2 business days. International delivery times vary depending on your country. We recommend allowing 2-3 weeks for delivery outside Australia. Please keep in mind that there are significant delays in shipping due to COVID, so delivery times may be longer than what is stated above. Please contact us if you require more specific delivery information. If you need your order quickly, please choose the express shipping option for $40. We will use the fastest possible delivery method to get it to you, however, we cannot guarantee next day delivery due to Byron Bay Tea Company being located in a regional area.
- Domestic orders over $120- shipping is free
- Domestic orders $12 flat-rate for standard shipping
All international orders are $40- please note that this applies to most countries, (other than New Zealand - flat rate $28), however, if the order is over 500gm additional shipping charges may apply and we will notify you before the order is process to get your approval.
Order & Delivery Process
When you place an order you will receive a reply email acknowledging that your order has been received and your payment has been processed. You will also receive a tracking number so you can monitor your order’s delivery progress. In the unlikely event of delivery problems at our end, we will keep you informed by e-mail of expected dispatch dates.
International customers are responsible for any local import duties and taxes charged by your country. All countries have different requirements when it comes to the importation of botanical products and this is up to the customer to research and fulfil these requirements. In this instance, we can provide you with our botanical ingredients list if required. We do not take any responsibility for any delays in your country caused by the custom’s department.
Returns / Exchanges
Damaged Goods & Incorrect Orders
If you receive a delivery of a package and the contents have been damaged in transit, or are defective or incorrect, please contact us by e-mail (email@example.com) as soon as possible to inform us of your wish to return your goods. You must include your original order number, with your name and address and any photos of the damaged goods.
It is your responsibility to meet the costs of returning the goods to us, and to take care that they are not damaged while in your care or in transit.
We strongly recommend that an insured or registered postal service is used for returns as we are not responsible for items lost or damaged in transit.
Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount in the same manner the original order was paid. We will also refund the postage cost of returning the item to us.
Change of Mind
Please note that, given the nature of our products, we do not provide refunds or exchanges where you have changed your mind about a purchase unless the product is unused, sealed and in a re-saleable condition. Please email your request to return your product to firstname.lastname@example.org and we will send an address for you to send your unopened product(s) to us. We must receive returned product(s) within 30 days of your order together with a copy of your sales invoice / order confirmation. Please note that shipping a return is at your own cost and we are unable to refund your original order’s shipping cost and we do not accept returns on sale items.