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Shipping
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Australia-wide shipping is free for orders of AUD $100 or more. For orders below, a shipping fee applies for regular post. These shipping fees are determined by your location.

International shipping is based on the weight of your order and location you're based in.

Express post is currently unavailable as Byron Bay is classed as rural. However, we'll be aiming to offer express by mid-2025.

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Delivery Timeframes
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Dispatch is 1 - 3 business days. During busy periods, we may need longer to pack and ship your order. Anticipate receiving your order 5 days after purchase, up to two weeks if you're in a rural location.

For international deliveries, shipping partners may may take up to three weeks.

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Local Pick-Up
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Collect your order from Byron Bay at our head office space. Select Local Pick-up at checkout and you'll recieve a notification when your order is ready.

Our address is 10/7 Grevillea St, Byron Bay (within the Industry Estate) and our hours for collection are 8:30am - 3:40pm

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Important Details
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• We encourage orders to have a home or work address where someone is present to avoid delays.
• We use Australia Post, MailPlus, Sendle and Aramax for deliveries. These providers are reliable and trusted, however, please get in touch after you place your order is you have concerns.
• Byron Bay Tea Co. is not responsible for additional fees, such as international taxes, border fees, customs or return shipping.

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Returns & Refunds
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Returns are offered on an infrequent, as-required basis. If you have a complaint or concern regarding products or your order, please get in touch.

As a sustainable business, we encourage mindful shopping and exploring the detailed information on each product page.